Welcome to Inforowbot Help Center

Setting up your account

Once you sign up, Inforowbot walks you through creating your first bot, connecting a channel, and choosing whether to build a simple rule-based chatbot or a smarter AI-driven agent.

Choosing your bot type

• Chatbot: a guided, flow-based conversation you design step by step.
• AI Agent: an AI-powered assistant that answers questions using a knowledge base you provide.
• Live chat bot: a bot that can hand off the conversation to a human teammate when needed.

How it works

The bot builder lets you connect action blocks together to create a conversation flow — for example, sending a message, collecting a reply, showing buttons, or branching based on a condition.

You can clone existing bots, request edit access from teammates, connect blocks together visually, and set up loops so the bot keeps responding until a condition is met.

Variables

Variables let you store information collected during a conversation (like a name or order number) so it can be reused later in the flow, in an email, or sent to an integration.

Why AI agents

AI agents give visitors fast, natural answers instead of forcing them through a rigid menu — similar to how tools like ChatGPT respond to questions in plain language.

Core building blocks

• Prompt: the instructions that guide how the agent should respond. You can write your own or use the built-in prompt generator.
• Functions: let the agent trigger real actions, such as checking an order status, so replies feel contextual rather than generic.
• Paths & LLM settings: control which topics the agent can handle and fine-tune its tone and response length.

By default, the agent runs in a loop, continuing to answer follow-up questions until the visitor is done.

The builder canvas is where you add and connect blocks. The right-hand panel is used to configure whichever block is currently selected — this is where you'll set up prompts, messages, buttons, and conditions.

Common blocks

• Trigger – defines when a path should start, based on what the visitor says or does.
• Send message / Send email / Send WhatsApp / SMS – deliver a message on the relevant channel.
• Collect input / Collect file / Collect location – gather information from the visitor.
• Buttons / Reply buttons / Carousel / List / Image gallery – present visual choices.
• Condition – branch the flow based on a variable or answer.
• Talk to human – hand the conversation over to a live agent.
• Webhook / Dynamic data / Codeblock / Javascript – connect to external systems or run custom logic.
• Answer AI / Set AI – let an AI model generate or process a response inside a chatbot flow.

Your uploaded content (documents, articles, FAQs) is automatically broken down into smaller chunks. When a visitor asks a question, Inforowbot finds the most relevant chunks and passes them to the AI model so it can generate an accurate, grounded answer instead of guessing.

Sending more relevant chunks generally improves answer quality — five chunks is a good starting point for most knowledge bases. You can also set a refresh frequency so the knowledge base stays up to date with your latest content.

Functions allow your agent to run real actions during a conversation — for example, looking up an order status or cancelling an order — so replies feel powered by live data rather than static text.

Prompts define the personality and instructions your agent follows, and outbound bots let you proactively reach out to contacts rather than only responding to inbound messages.

Inforowbot can automatically detect when a visitor wants to speak with a real person — phrases like "can I talk to someone" or "I need help from a human" — and route the chat to your live support team, along with the full conversation history for context.

You can manually correct or add answers your agent should give for specific questions. Enabling feedback collection lets visitors rate a response with a simple thumbs up or down, helping you spot and fix weak answers.

Before publishing, use the built-in testing mode to walk through your flows exactly as a visitor would. Once you're happy with it, deploy the bot and make sure its status is switched to Active — if replies aren't showing up on your site, this is the first thing worth checking.

Steps to embed

• Open your channel configuration and enter the domain your bot should run on (sub-domains are supported).
• Copy the JavaScript snippet provided for your bot.
• Paste the snippet anywhere between your site's <body> tags.
• Add the snippet to every page you want the chat widget to appear on.

You can also customize the widget's appearance, add custom CSS, and configure pop-up messages that appear automatically after a delay.

Inforowbot can be embedded inside a mobile app as a web view. Create a page in your app, embed the hosted chatbot link or chat bubble snippet, and add a help icon in your app's menu so users can open it easily.

Inforowbot supports connecting your WhatsApp Business number through several official Business Solution Providers, including Meta, 360Dialog, Twilio, and Gupshup. Once connected, you can send template messages, WhatsApp flows, and catalogue messages, and manage everything from the same bot builder you use for your website chat.

Reporting dashboards show conversation volume, engagement, and lead activity over time, helping you understand where visitors drop off and which flows perform best.

A contact is created whenever a visitor shares an email or phone number during a conversation — Inforowbot avoids creating duplicates and also stores useful details like the values of collected variables, city, country, and zip code.

Contacts can be created through a form block, a Q&A-style conversation, or an API call. From the Contacts area you can schedule recurring contact reports, export your contact list, and block unwanted contacts.

• Create a support ticket directly from your dashboard.
• Book a demo with the team to explore advanced features.
• Manage your subscription — purchase, upgrade, or cancel a plan.
• Review the refund policy or reset your account password.

Invite teammates, organize them into teams, manage user roles and permissions, and update your billing details from the account settings area.

• Bot not appearing on your site? Confirm the domain matches your channel configuration, the bot status is Active, and it has a deployed version.
• Not seeing recent changes? Try a hard refresh of your browser to clear cached files.
• Not receiving lead notifications? Check your notification settings and confirm your email/webhook integration is active.
• Tracking not working? Verify your Facebook Pixel or link-tracking setup and browser cookie settings.

Can I use Inforowbot on more than one domain?

Each bot is tied to one primary domain, though sub-domains under it are supported.

Can I switch between a chatbot flow and an AI agent?

Yes — you can combine both in the same bot, using flows for structured tasks and an AI agent for open-ended questions.

How do I delete my account?

Account deletion can be requested from your Account Settings, or by reaching out to support if you need help.